LEGAL NOTICE AND PRIVACY POLICY

1. About This Policy

La Chanvrière CaRay is committed to protecting the personal information entrusted to it.

This policy explains how we collect, use, disclose, retain and protect personal information obtained in particular through the chanvrierecaray.ca website, as well as through our email and telephone communications.

It also outlines the rights of individuals concerned and explains how to contact our Privacy Officer.

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2. Company Information

La Chanvrière CaRay
754, Grand Rang Saint-François
Saint-Pie, Quebec J0H 1W0
Canada

Email: info@caray.ca
Phone: 579-893-2293

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3. Privacy Officer

The Privacy Officer is:

Caroline Coulombe
Co-founder, Groupe CaRay

Email: info@caray.ca
Phone: 579-893-2293
Address: 754, Grand Rang Saint-François, Saint-Pie, Quebec J0H 1W0, Canada

Any questions, access requests, correction requests or complaints regarding personal information may be submitted to her.

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4. Personal Information We May Collect

Depending on how you communicate with us, we may collect the following information:

Requests submitted through the contact form

• First and last name;

• Email address;

• Subject of the request;

• Content of the message;

• Any other information you choose to provide.

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Email or telephone communications

• Name;

• Contact information;

• Information regarding your project or request;

• Content of our communications;

• Documents you choose to provide.

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Technical information

When you visit the website, certain technical information may be collected automatically by Wix or by tools required for the operation of the website, including:

• IP address;

• Device, browser and operating system type;

• Date and time of the visit;

• Pages viewed;

• Data required for the security and proper functioning of the website;

• Your cookie preferences.

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5. How We Collect Information

Information may be collected:

• When you complete our contact form;

• When you communicate with us by email or telephone;

• When you submit your résumé;

• Through cookies and technologies required for the operation of the website;

• Through Wix, which provides the website platform and hosting services.

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6. Why Do We Use This Information?

We use personal information only for purposes relevant to our activities, including:

• Responding to a request for information;

• Communicating with someone interested in our services;

• Preparing a follow-up, estimate or service proposal;

• Managing our communications with clients, partners and suppliers;

• Ensuring the operation, security and performance of the website;

• Preventing misuse, security incidents and fraud;

• Complying with our legal, regulatory, accounting or contractual obligations;

• Handling complaints or exercising our rights.

We do not sell or rent personal information collected through this website.

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7. Consent and Refusal to Provide Information

We collect the information necessary to respond to your request.

You are free not to provide the requested information. However, the absence of certain information may prevent us from adequately responding to your request or assessing your project.

Where your consent is required, you may withdraw it by contacting the Privacy Officer. Withdrawal of consent may be subject to certain legal or contractual obligations.

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8. Cookies

The website uses cookies and similar technologies.

Essential cookies

Essential cookies are used in particular to:

• Ensure website security;

• Detect errors or attempted misuse;

• Maintain platform stability;

• Enable forms and key features to function;

• Remember your privacy choices.

These cookies are necessary for the website to function and generally cannot be disabled through our cookie management tool.

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Non-essential cookies

Depending on the tools actually enabled on the website, functional or analytics cookies may be used to better understand website usage and improve its operation.

Non-essential cookies are activated only after you make a choice through the consent banner. You may accept them, refuse them or change your preferences using the “Cookie Settings” link available on the website.

Refusing these cookies should not prevent access to the website’s main content, although certain optional features may be limited.

Wix uses cookies that are necessary for the security, stability, operation and measurement of the technical effectiveness of its platform.

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9. Who May Access the Information

Access to personal information is limited to individuals who require it in the course of their duties, including:

• Company management;

• Individuals responsible for responding to requests;

• Authorized employees or representatives;

• Technical service providers acting on our behalf.

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10. Disclosure to Service Providers and Third Parties

We may disclose certain information to service providers when necessary to operate the website or provide our services, including:

• Wix, as our technology platform and hosting provider;

• Our email service provider;

• Our IT and technical service providers;

• Our professional advisors, such as accountants, insurers or legal advisors;

• Public authorities, where required or permitted by law.

We limit the information disclosed to what is reasonably necessary to provide the relevant service.

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11. Processing Outside Quebec

Some of our technology service providers may store or process information on servers located outside Quebec or Canada.

In such cases, the information may be subject to the laws of the jurisdiction in which it is processed. We take the reasonable measures required to assess risks and safeguard the personal information entrusted to these service providers.

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12. Security Measures

We implement administrative, technical and physical measures appropriate to the nature of the information we hold, including:

• Restricting access to authorized individuals;

• Using passwords and access control mechanisms;

• Securing accounts and technology tools;

• Using encrypted connections where available;

• Keeping the systems and services we use up to date;

• Implementing backup, retention and destruction procedures;

• Managing service providers that have access to information.

No electronic transmission or storage system is entirely risk-free. We adapt our measures according to the sensitivity and amount of information involved.

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13. Retention and Destruction

We retain personal information only for as long as necessary to achieve the purposes described in this policy, manage our activities and comply with our legal, tax, accounting, contractual or regulatory obligations.

When the information is no longer required, it is securely destroyed or anonymized where permitted by law.

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14. Your Rights

Subject to the conditions and exceptions provided by law, you may, among other things:

• Ask whether we hold personal information about you;

• Request access to that information;

• Request the correction of inaccurate, incomplete or ambiguous information;

• Request that your information be updated;

• Withdraw consent when consent forms the basis for the use of the information;

• Request, where the right applies, that computerized information be provided in a structured and commonly used technological format;

• File a complaint regarding the protection of your personal information;

• Request, in situations provided by law, that information cease to be disseminated or be de-indexed.

A request must be made in writing and must allow us to reasonably verify the identity of the person making the request.

We respond to access or correction requests within the time limits prescribed by law.

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15. Submitting a Request or Complaint

To submit a request or complaint, please contact:

Caroline Coulombe
Privacy Officer

Email: info@caray.ca
Phone: 579-893-2293
Address: 754, Grand Rang Saint-François, Saint-Pie, Quebec J0H 1W0, Canada

 

You may use the following subject line in your email:

“Protection of Personal Information”

 

The request or complaint should describe the situation in sufficient detail and include your contact information so that we can respond to you. We will review the request confidentially and will contact you if additional information is required.

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You may also contact the Commission d’accès à l’information du Québec if you believe that your personal information protection rights have not been respected. 

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16. External Websites and Services

The website may contain links to external platforms, including social media platforms.

When you leave our website, the practices of the external website operator apply. We encourage you to review its privacy policy before providing any personal information.

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17. Changes to This Policy

We may amend this policy to reflect changes in our practices, services, technology tools or applicable legislation. The current version is published on this page and indicates the date of its most recent update. Where required, we will bring changes to the attention of the individuals concerned using an appropriate method.